MASS responds to the ABI Code of Conduct

17 February 2014

MASS responds to the ABI Code of ConductMASS Chair Craig Budsworth responded to the ABI’s new code of conduct saying:

“Bearing in mind the possible remedies identified by the Competition Commission, this seems to be a pre‐emptive strike to try to address one of the problems they identified. We welcome any initiative that encourages openness by insurers in the information given to policyholders following accidents, but are rather surprised that insurers regard it as necessary to have a code of practice stating that policyholders should be told they have the right to freedom of choice of solicitor or that they should not be providing their policyholder’s contact details to parties that may put pressure on them to make a claim.

It is also worth noting that although most large companies seem to have signed up to the charter to date there is still a large number of ABI members that have not, moving forward they may consider making it a condition of membership to ensure a level playing field across the sector.”

‐ends‐

For further information:
Craig Budsworth           07525 377475
Jane Loney                  0117 925 9604      jane@mass.org.uk

Notes to editors:
MASS is a non‐profit making national association of solicitors who specialise in road traffic accidents, representing the accident victim. Formed in 1991, MASS promotes the highest standards of legal services through education and representation in the pursuit of justice for the victims of road traffic accidents. MASS comprises 190 solicitor firms that employ over 2,000 legal staff, throughout the UK.  Collectively member firms conduct in excess of 600,000 road traffic accident personal injury claims each year.

The victim, and what is in their best interests, must remain at the centre of the debate. Our goal in this debate is to both protect the rights and interests of consumers who are victims of genuine road traffic accidents as our constitutional objective.


Our Mission Statement

MASS promotes the highest standards of legal services through education and representation in the pursuit of justice for victims of road traffic accidents.