MASS Conference 2021

“Adapting and Evolving”

Now into our 30th year, MASS has a robust reputation for delivering high quality conferences with an informative and up to the minute programme – and 2021 was no exception!

The world has moved into a new era of virtual communication and interaction and we delivered our first ‘virtual’ Conference through this exciting technology on 21st October 2021

Great Feedback

As always, our event was extremely well received, well attended and we have had great feedback from our delegates:

  • “Great speakers and great topics” – Dallas McMillan Solicitors
  • “Excellent. Really good content and great speakers” – Nicholls Brimble Bhol
  • “One of the best put together events I have attended. The home screen and the contents were the best I have seen” – True Solicitors LLP

Sessions and Speakers

Below is a brief outline of our programme – you can find out more about our speakers here.

The Journey – how did we get here, where are we and where are we going?

Our Keynote Speaker – His Honour Judge Bird, Designated Civil Judge for Greater Manchester – shared his views on the journey dictated by Covid.

The New Claims Landscape – the story so far

Stakeholder Panel Discussion
David Parkin, Deputy Director for Civil Justice and Law Policy, Ministry of Justice
Mark Shepherd, Assistant Director, Head of General Insurance Policy, ABI
David Bott, Senior Partner, Bott & Co
Martin Heskins, Executive Chair, MedCo
Lizzie Iron, Head of Service, Support Through Court
We were flattered that the MoJ decided to coincide the publication of the first quarterly figures for claims registered with the OIC with our conference and this session reflected the initial reactions of the panel members.

Collision Investigation: Searching for the order within the chaos

Stephen Cash, Principal Consultant, FCIR
Data from a collision will often portray a confusing scene. It is the primary role of the Collision Investigator to interpret and reconstruct the collision from this evidence. This presentation examines current techniques, what to expect from a Collision Investigator, and how to get the best from your expert.

Fundamental Dishonesty

Christopher Pare, Barrister, St John’s Chambers
How to avoid the more obvious pitfalls of road traffic accident personal injury litigation in an era where insurers are suspicious of everybody. Plus, recent caselaw we all should know about.

Managing Staff & Hybrid Working

Mary Jackson, Director Training & Education, LawCare
An overview of how to manage staff operating the new hybrid model. Mary talks about the importance of good communication, establishing trust and understanding in a bid to create and develop new ways of working concluding with some general tips on how to maintain good mental health and wellbeing.

Functional Neurological Disorder

Dr Tim Nicholson, Consultant Neuropsychiatrist, Kings College, London
Tim outlined the basics of what Functional Neurological Disorder (FND) is and how it is managed, with specific reference to traffic accidents and other physical and psychological injuries.

The New Claims Landscape – How is it working in practice?

Alan Hayes, Chief Legal Officer, Carpenters Group
Michael King, National Third Party Claims Strategy Manager, LV Insurance

Coping with the hybrid model of working

Mary Jackson, Director Training & Education, LawCare
An overview of how to manage working from home and the return to the office with the emphasis on maintaining good mental health and wellbeing in the process.

PI Update

Nicholas Truelove, Barrister, Kings Chambers
Session covers:
Griffiths v TUI [2021] EWCA Civ 1442 (Expert evidence)
Taylor v TUI UK Ltd (Expert evidence)
Chouza v Martins & Ors [2021] EWHC 1669 (Fatal RTA, PSLA (amongst other things))
Ho v Akelkum [2021] UKSC 43 (QOCS and off-setting costs orders)
Court Fees Update

With thanks to our Primary SponsorMASS Conference 2021



Our Mission Statement

MASS promotes the highest standards of legal services through education and representation in the pursuit of justice for victims of road traffic accidents.