On your side

What to do if you’ve had an accident

Navigate your accident claim with confidence with step-by-step guidance for your peace of mind

Dealing with the aftermath of a road traffic accident can be an unsettling experience.

It’s not just the emotional shock you have to deal with, but also the pain from any injuries, worries about car repairs, potential loss of work and disruption to your daily routine.

You might feel overwhelmed and uncertain about what to do.

Rest assured, you’re not alone.

We’re here to provide clear, helpful advice to ease your mind and guide you through the process. From getting the right legal support to handling insurance matters, we’ll cover what you need to know. With MASS by your side, we’ll navigate this together, ensuring you receive the support and guidance you need.

Step by step

What to do

Take control after a road traffic accident with these essential steps to safeguard your rights and set the stage for a fair resolution.

1.

Be prepared

Download and print off our accident report form and keep it in your glovebox. You never know when it might come in handy.

Download report

2.

Immediate notes

Directly following the incident, it’s essential to write down everything you can recall. Note the time, location, the direction you were travelling, and specific details like the flow of traffic. These early notes can be incredibly useful later, as memories can become less precise over time.

3.

Witness details

If anyone witnessed the accident, politely request their names and contact details. Their accounts could significantly bolster your case, providing objective viewpoints that might corroborate your story. Witness statements can often tip the balance in complex cases where liability is disputed.

4.

Gather evidence

Your smartphone is a crucial tool here. If possible, take comprehensive photos or videos of the accident scene, including street signs, traffic signals, the weather conditions and all vehicles involved, focusing on points of impact and damage. These images serve as undeniable proof that can greatly support your account of events.

5.

Get independent legal advice

Get legal advice

Speak to a solicitor specialising in road traffic accidents, ideally a MASS solicitor, who can navigate the complexities of accident claims. It’s essential to do this as soon as possible after your accident. Your solicitor can provide clear advice on your entitlements and the best course of action, ensuring you receive the compensation you deserve.

6.

Inform your insurer

Reach out to your insurance company without delay. Accurately relay the accident details, and share all evidence you’ve collected, including witness information. This immediate and thorough communication can prevent misunderstandings and streamline the claims process.

7.

Seek medical attention

Even if your injuries seem minor, a doctor’s visit is crucial. Some injuries manifest symptoms only after some time has passed. Documenting your condition immediately post-accident can prove essential, both for receiving the right treatment and for evidence to support your claim.

8.

Keep records

Keep a detailed file of everything: repair bills for your vehicle, medical expenses, any travel costs related to the accident, and even missed workdays. These records form the basis of any claim for out-of-pocket expenses, ensuring you’re reimbursed for financial losses incurred due to the accident.

Get in touch

Contact a MASS solicitor for free initial advice

To speak to one of our member solicitors in your area, enter your postcode into our ‘find a MASS solicitor’ search tool.

While we can’t give you legal advice from the head office, we’re happy to connect you to a member solicitor who can help you.

Alternatively, call us on 0117 925 9604 or email enquiries@mass.org.uk.

You don’t have to go through this distressing time alone. MASS is here to help, and we look forward to your call.